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A Total Quality Organization Thro’ People
(Part 7): STRATEGIC ALIGNMENT
index of other issues/parts
Quality marks itself as a prerequisite to ‘meet customer’s requirements’, through maintaining ‘fitness of the product’ as per customers requirements. The wish-list of the customer is always changing, w.r.t what the customer got from you/ your competitor, or can negotiate, can pay for, can envisage how to make you to expect exceeding of his (customer’s) requirements, and so on. However it all depends upon the ‘Strategic’ choice of how much a customer deserves to be delighted, or how much investments are made into process

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- Posted on August 11th, 2007 in Foundry, Engineering, Management | 2,018 Views | Comments (2)