Blog » Pages » TQM syllabi FOR MST_II dt 6 April

Open Book exam: Besterfield , MITRA, some good author/ Publisher:

1. Taguchi ’s philosophy of Robust Design:
Parameter Design
Tolerance Design and System Design
Taguchi’s Loss Function
S/N ratios
Design with specs given & centering.

2.Concept of standardisation, control and Quality improvement
Affinity diagrams and interrelationships (relationship diagrams).
7 PC tools
Computations of Relative Priority,
Prioritisation Matrix, pareto’s Law

3 Control Charts , IMR, X bar- R, Dtd Dev Charts, P, U, C, nP, Charts etc.
Failure modes
criticality analysis

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;Topics to be covered say from Besterfield for example:
Definition of Quality (page 1-17)
* QM principle ( Leadership) 18,27,31,41,50, (customer satisfaction, Employee Involment, CQI, (126,130,-134,144,150, Supplier relationship(153-54, 163),

QMSystem(254,55) QM system model ISO 9001, 290,
Taguchi Q Engg (561, basics of signal to noise ration, tolearnce, parammeter design) rationale for design 368-370
Statistical process control (Normal curve, Limits upper control, lower control, upper spec, lower spec, (477,478variation 480, achieving obective 491,-92


Explain the following:
Type I and Type II errors
Price of Non Conformance or Cost of poor Quality
Quality is free
Zero defect or No- child left behind
Taguchi’s Loss function
5- S tools of housekeeping
3-S system ( specification, standardization and specification)
The need for continual Improvement
The three types of improvements
(Definition of) Quality is dynamic
The paradigm of Customer satisfaction
The challenge of ‘Quality- improvement competence’ is in education industry
Quality; definition with Variation
8 Quality management principles
ISO-9001:2008 Quality Management System Model and its 4 elements conforming to ……PDCA (of 8 total)
Robust Design (Taguchi)
Reasons: Why Quality improvement is a vital step / role
Role of Feedback in system diagram

7 types of wastes*
Kano Model of customer satisfaction*
7 PC tools* ( Histograms, Check sheets, Pareto diagram, Cause and effect diagram, Scatter diagram, Defect concentration diagrams,.. Control chart, )
7 QC Tools* (Affinity Diagram, Tree diagram, Relationship matrix network diagrams (PERT, CPM),Program Display Process Charts,
* Do not bother for inclusion in test syllabi yet (only for assignement)

Compare the following:
‘Q’ and ‘q’
Voice of customer (VOC) and Voice of process (VOP)
Schewhart cycle and Deming Cycle
Quality Management System Vs Quality System Management
Stated needs vs. unstated needs
Unstated needs vs. latent needs
Output and outcome
Efficiency Vs effectiveness
Accuracy Vs Precision
Repeatability and reproducibility in measurement

- Posted on February 22nd, 2009 in Pages | 2,861 Views |

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