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TQM was fired by MILitary and DEFence. It is so because when guns stop to fire, the enemy puts your safety on hire!

The U.S. Department of Defense’s
Definition of Total Quality

Total Quality (TQ) consists of continuous improvement activities involving everyone in the organization—managers and workers—in a totally integrated effort toward improving performance at every level. This improved performance is directed toward satisfying such cross-functional goals as quality, cost, schedule, missing, need, and suitability. TQ integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach focused on continued process improvement. The activities are ultimately focused on increasing customer/user satisfaction.

Read more:
(i)

(ii)
Quality and Total Quality Management - strategy, organization, levels, system, style, advantages, definition, model, company http://www.referenceforbusiness.com/management/Pr-Sa/Quality-and-Total-Quality-Management.html#ixzz1vTjgerTn

- Posted on May 21st, 2012 in Pages, Quality, Technical, Education, Engineering, Management | 2,052 Views |

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